Methods of Increasing Labour Productivity in Service Enterprise

Elżbieta Skąpska

Department of Economics and Social Sciences, Faculty of Management, Bialystok University of Technology

Ewa Rollnik-Sadowska

Department of Economics and Social Sciences, Faculty of Management, Bialystok University of Technology

Ewelina Konicka

Department of Economics and Social Sciences, Faculty of Management, Bialystok University of Technology


Abstract

In the era of innovation resulting from intense competition on a global scale, a modern enterprise, especially a service one, needs to keep pace with the changing market conditions. One of the requirements, under the process of “technologization” of economic activities that determines the survival and development of an enterprise, is the ability to increase the level of labour productivity. Identifying the determinants of labour productivity in the enterprise, to a large extent, affects the building of its competitive position and market advantage. As service companies are exposed to substantial uncertainty and risk, they are particularly focused on finding ways to rationalize costs and increase efficiency. The aim of this article is to present the methods of increasing labour productivity in a modern service enterprise. The research methods undertaken include an analysis of secondary sources as well as a case study of a specific service enterprise.


Keywords:

labour productivity, services, service enterprise, labour market, efficiency

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Published
2017-12-11

Cited by

Skąpska, E., Rollnik-Sadowska, E., & Konicka, E. (2017). Methods of Increasing Labour Productivity in Service Enterprise. Olsztyn Economic Journal, 12(4), 387–399. https://doi.org/10.31648/oej.2838

Elżbieta Skąpska 
Department of Economics and Social Sciences, Faculty of Management, Bialystok University of Technology
Ewa Rollnik-Sadowska 
Department of Economics and Social Sciences, Faculty of Management, Bialystok University of Technology
Ewelina Konicka 
Department of Economics and Social Sciences, Faculty of Management, Bialystok University of Technology



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