Published: 2026-06-30

The e-government portal of the Republic of Kazakhstan and the digitalization of public services: a comparative perspective with leading countries and Poland

Saule Knatovna Kushybek , Artur Górak
Echa Przeszłości
Section: ARTICLES
https://doi.org/10.31648/ep.12885

Abstract

This article analyzes and compares the e-government portal of the Republic of Kazakhstan with e-government platforms in other countries. It also assesses the provision of digital public services and draws on international experience, including that of Poland, to propose ways of improving service quality in Kazakhstan. Due to the rapid development of the information society, public authorities have to swiftly respond to emerging challenges, including by establishing an appropriate legal framework. In this context, the development of theoretical approaches, a sound legal basis, and clearly defined administrative procedures are of key importance.

Keywords:

e-government, e-document, public services, legal framework, European Economic Development Council, Kazakhstan, Poland

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Citation rules

Kushybek, S. K., & Górak, A. (2026). The e-government portal of the Republic of Kazakhstan and the digitalization of public services: a comparative perspective with leading countries and Poland. Echa Przeszłości, (XXVII/1), 193–211. https://doi.org/10.31648/ep.12885

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